Returns & Refunds Policy

Returns & Refunds

At Mystic Blue Moon, we want you to feel confident and happy with your purchase. Because many of our pieces are handmade, one-of-a-kind, or created with natural gemstones and crystals, slight variations may occur and are part of what makes each piece unique. Please review our return and refund policy below before requesting a return.

Return Window

Our returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in the same condition in which it was received
  • Include the original packaging, when applicable
  • Include proof of purchase or your order number

Items that show signs of wear, damage, alteration, or improper care may not be eligible for a refund.

Non-Returnable Items

Certain items cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

  • Custom-made jewelry
  • Personalized or engraved jewelry
  • Made-to-order pieces created specifically for you
  • Gift cards
  • Final sale or clearance items
  • Items that have been altered, resized, or modified after delivery

Because many Mystic Blue Moon pieces feature natural gemstones and crystals, variations in color, pattern, shape, inclusions, and texture are normal characteristics of natural materials and are not considered defects.

Starting a Return

Before sending an item back, please contact us through our Contact Us page with:

  • Your name
  • Order number
  • The item you would like to return
  • The reason for the return

Please wait for return instructions before mailing your item. Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you that your returned item has arrived. We will also let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund. Original shipping charges are generally non-refundable unless the return is due to an error by Mystic Blue Moon or the item arrived damaged or defective.

Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it yet, we recommend:

  1. Checking your bank or payment account again.
  2. Contacting your credit card company or payment provider.
  3. Contacting your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.

Sale and Final Sale Items

Items marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect. For other sale items, return eligibility will be based on the terms displayed at the time of purchase.

Exchanges

Exchanges may be available for eligible items, depending on product availability. If your item arrived damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging when possible. Because many Mystic Blue Moon pieces are handmade or one-of-a-kind, an identical replacement may not always be available. If an exact replacement is unavailable, we will work with you to determine an appropriate solution.

Damaged or Incorrect Orders

We carefully inspect and package each piece before shipping, but if your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the jewelry
  • Photographs of the packaging, when applicable

Please keep the item and original packaging until we have reviewed your request and provided instructions.

Gifts

If you received an item as a gift, please contact us before beginning a return. Refunds are generally issued to the original payment method used for the purchase. If the original purchaser would prefer another available option, please contact us and we will review what may be possible.

Return Shipping

Unless your item arrived damaged, defective, or incorrect due to an error by Mystic Blue Moon, customers are generally responsible for return shipping costs. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service for returns, especially for higher-value jewelry. Mystic Blue Moon cannot guarantee receipt of a return package that does not include tracking. Please do not send a return until you have contacted us and received return instructions.

Lost Return Packages

Customers are responsible for returned items until they are received by Mystic Blue Moon. For this reason, we recommend keeping your tracking number and shipping receipt until your return has been fully processed.

Need Help?

We're happy to help with questions about returns, refunds, exchanges, damaged items, or your order. Please visit our Contact Us page and include your order number whenever possible. Thank you for supporting Mystic Blue Moon and our handmade jewelry.